Existing borrowers

If you currently have a loan with Spring Finance and wish to contact us regarding your loan, please address all correspondence to our Customer Service Department:

Email: customerservices@springfinance.co.uk

Telephone: 020 8387 5550

Or write to us at:
Customer Services
Spring Finance Ltd
Kinetic Business Centre
Theobald Street
Elstree & Borehamwood
WD6 4PJ

Loan information requests
Please contact our Customer Services Department to:

  • request a paying-in book
  • request an early repayment figure
  • discuss any information concerning your loan

Please ensure you quote your reference number in all correspondence.

Have your personal circumstances changed?
We understand that your personal financial circumstances may have changed, potentially influencing your ability to maintain your repayments in a timely manner.

If you are unable to maintain your repayments it is important that you contact our customer services department as soon as possible so that we can help you. The earlier you contact us, the easier it will be for us to assist you to find a solution.

With your authority, we will liaise, wherever possible, with recognised debt counseling organisations such as the Citizens Advice Bureau and Money Advice Services.

Contact us via email at customerservices@springfinance.co.uk

phone us on 020 8387 5550
(Please note calls may be recorded for training purposes)

Please ensure you quote your reference number in all correspondence.